I had hoped by now most millenials had learned their lessons as many enter their thirties, but it seems the world has to endure another decade of those who are late developers. I loathe tags, and it would give me great pleasure in never having to refer to someone as a millenial, but sadly some bring it upon themselves. I have friends who are millenials and every now and then I give them a piece of my mind, while others are normal and grounded. However, it’s hard to escape them online, be it in a customer service situation, or to do business with them. It’s not easy, and in fact it can put you off a company.
In this particular case, the millennial I encountered is in question is ‘in charge’ of marketing for a small beauty company, and is a mere 26 years old. I say in charge in the broadest sense because it’s only him and he works remotely. The products are great, and I like to support small and upcoming brands, and so I asked them if they would like to offer a discount code or a sample pack with orders for my readers on my beauty blog. As they had liked, shared, and used some of my Instagram images and Facebook posts I didn’t think it would be a problem. Anyhow, after messaging them on Instagram I was asked to email this particular person. That someone never responded after 10 days, and so I forwarded the email to the general company email for queries.
A week later still nothing. I was disappointed to say the least as good products are only as good as the customer service and company management behind them. I expressed my disappointment in another Instagram message that I assume is handled by the owner of the company judging by the tone and the fact she replied at 11 p.m. at night. Apologies were sent and I was asked to resend it and that it would be looked at.
The next day I got a response, but it wasn’t worth it the 10 seconds it took me to read it. The millennial had spent a maximum of 20 seconds on the email of 1.5 sentences (29 words) that were grammatically unprofessional (and also incorrectly punctuated), with language you would use in text speak with a friend. Basically they had asked me to send a pitch (could he not read the first one?) and details of my blog, which was ridiculous as I have a stats counter on my blog, and if he bothered to look all the information he wanted was online. I get nothing from it as I was merely offering to help the company and it looks as if they need it. It wasn’t a good first impression, and they do matter. Despite a presence on QVC the company were still trying to sell their discounted Christmas sets in February. Any company that still has Christmas items beyond the end of January is doing something wrong.
All I could think was how lazy he was because the information he wanted is actually on the website if he could be bothered to look and at the links I had included. He couldn’t be bothered, so I won’t bother replying either. What is more ironic is that the owner of company is a Harvard Business School graduate. Now, I’ve been to Harvard too, and while the facilities are great, it doesn’t always mean the students are the brightest as it’s mainly about who can pay the fees.
I’ve also had some cold callers who must have been millenials too. I said goodbye and hung up on one, and they rang back to yell at me for hanging up on them! Obviously not that bright either, as I hung up again…
To put things into context, I sent the same kind of email to Aldi, a discount chain (as their products are excellent value), and within 48 hours I had a reply, and they had already sent out some samples of their new products for me to sample and review. Another large company from TIME contacted me, asking if I would like to review their products and provided me with a discount code for my readers, and a sample box to review within a week. You see, it’s not rocket science, and both companies (I assume they were not lazy millenials) were professional and efficient, and it does make a difference as to whether you perceive a brand as good or not.
I don’t understand why these people think that their behavior is acceptable, because it’s not. People opt to walk away rather than confront them, simply because they don’t want to waste their breath. One day they will learn, but I fear that day will be when they start to get grey hairs, for the arrogance many display seems beyond hope.
Please answer me millenials; why do you speak to people as if they owe you something, and that you have the right to speak to strangers as if they were your dog?
FYI~ The term millenial will go down in history as derogatory, which is a shame for their peers who are normal and hardworking .